Terms of Service

Overview

Welcome to ZENVIK. The terms “we,” “us,” and “our” refer to ZENVIK.

These Terms of Service apply when you visit our website, place an order, contact us, or otherwise use our services.

By using our website or purchasing from ZENVIK, you agree to these Terms of Service and our Privacy Policy. If you do not agree, do not use our website or services.

Access and Accounts

You must be the age of majority in your province or territory to place an order.

You are responsible for providing accurate, current, and complete information when using our website or placing an order.

If you create an account, you are responsible for keeping your account credentials secure and for activity completed through your account.

Products

We make reasonable efforts to display our products and their features accurately. However, colours and product appearance may vary depending on your device, screen settings, and lighting.

Product descriptions, specifications, availability, pricing, and other information may be changed or updated from time to time.

We reserve the right to discontinue products or limit quantities available for purchase where permitted by law.

Orders

When you place an order through our store, you are making an offer to purchase the products in your order.

ZENVIK may accept, decline, or cancel an order where permitted by law, including where there is an error in pricing, product information, inventory, or availability.

Your order is accepted once ZENVIK confirms the order and payment has been successfully processed.

Please review your order carefully before submitting it. Cancellation requests are subject to our Return & Refund Policy.

If we cancel or make a change to an order, we will make reasonable efforts to notify you using the contact information provided with your order.

Products purchased through ZENVIK are intended for personal or household use unless otherwise agreed by ZENVIK.

Prices and Billing

All prices are displayed in Canadian dollars unless otherwise stated.

Prices, discounts, promotions, and product availability may change without notice. The price charged is the price displayed when your order is placed and will be shown in your order confirmation.

Free standard shipping is included on all orders shipped within Canada. Applicable taxes will be displayed during checkout where applicable.

You agree to provide accurate and complete billing, payment, and contact information for purchases made through our store.

You authorize the payment method used for your order to be charged for the applicable purchase price, taxes, and any other applicable amounts disclosed at checkout.

If a payment cannot be processed, ZENVIK may cancel or delay the order until payment is successfully completed.

Shipping and Delivery

ZENVIK currently ships within Canada.

Orders are typically processed within 2–3 business days. After processing, estimated delivery is typically 7–14 business days.

Shipping and delivery times are estimates and are not guaranteed. Delivery may be affected by carrier delays, weather, customs processing, transportation disruptions, or other circumstances outside our control.

Our Shipping Policy provides additional information about shipping and delivery.

If an order is delayed, lost, damaged, or otherwise affected during delivery, contact us so that we can review the situation under our Shipping Policy and Return & Refund Policy.

Returns and Refunds

Purchases are subject to our Return & Refund Policy.

Please review that policy before placing an order. Nothing in these Terms limits rights or remedies that cannot legally be excluded under applicable consumer-protection laws.

Intellectual Property

The ZENVIK website and its content—including trademarks, logos, text, graphics, images, videos, product descriptions, and website design—are owned by or licensed to ZENVIK.

You may use our website for personal, non-commercial purposes only.

You may not reproduce, distribute, modify, copy, publish, transmit, display, sell, or otherwise exploit our content without prior written permission from ZENVIK, except where permitted by law.

Third-Party Services and Links

Our website may contain links, tools, or services provided by third parties.

ZENVIK is not responsible for the content, accuracy, availability, security, or practices of third-party websites or services.

Our store is powered by Shopify. Fulfillment and shipping may involve third-party partners. Purchases made through our store are transactions between you and ZENVIK.

Privacy

Your use of our website and services is subject to our Privacy Policy.

Our Privacy Policy explains how ZENVIK collects, uses, stores, and shares personal information.

Errors and Inaccuracies

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping, delivery estimates, availability, or other information.

We reserve the right to correct errors, update information, or cancel orders affected by an error where permitted by law.

If an order is cancelled because of an error, we will make reasonable efforts to notify you and refund any payment received for the cancelled order.

Prohibited Uses

You may use our website only for lawful purposes.

You agree not to:

• Violate any applicable law or regulation.
• Infringe the rights of ZENVIK or another person.
• Provide false or misleading information.
• Interfere with the security or operation of our website.
• Introduce viruses, malware, or harmful code.
• Attempt to gain unauthorized access to our systems or accounts.
• Use automated methods to improperly access or interfere with our website.
• Impersonate another person or entity.

Disclaimer of Warranties

To the fullest extent permitted by applicable law, our website and services are provided on an “as is” and “as available” basis.

We do not guarantee that our website will always be uninterrupted, secure, timely, or error-free.

Nothing in these Terms excludes or limits any warranty, guarantee, right, or remedy that cannot legally be excluded or limited under applicable law.

Limitation of Liability

To the fullest extent permitted by applicable law, ZENVIK and its service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products purchased through it.

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

Governing Law

These Terms of Service are governed by the laws applicable in the Province of Manitoba and the federal laws of Canada applicable therein.

Subject to any mandatory rights you may have under applicable law, disputes relating to these Terms or our services will be subject to the applicable courts of Manitoba, Canada.

Changes to These Terms

We may update these Terms of Service from time to time.

Any changes will become effective when posted on our website unless otherwise stated. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms to the extent permitted by law.

Contact Information

Questions about these Terms of Service should be sent to:

ZENVIK
support@zenvik.ca