Terms of service
TERMS OF SERVICE
OVERVIEW
Welcome to ZENVIK. The terms "we", "us" and "our" refer to ZENVIK. ZENVIK operates this online store and website, including all related information, content, features, tools, products and services provided through the store (the "Services").
ZENVIK is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service, together with any policies referenced in these Terms, describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully. They contain important information about your legal rights, including warranty disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your province or territory of residence. If you permit a minor to use the Services, you are responsible for their use of the Services.
To use the Services, including browsing our online store or purchasing products, you may be asked to provide information such as your email address, billing information, payment information, and shipping information.
You represent and warrant that all information you provide is accurate, current, and complete and that you have the right to provide that information.
You are responsible for maintaining the security of your account credentials and for activity conducted through your account.
SECTION 2 - OUR PRODUCTS
We make reasonable efforts to display our products and their features accurately. However, colors and the appearance of products may vary depending on your device, screen, and settings.
Product descriptions, specifications, availability, pricing, and other information may be changed or updated from time to time.
We reserve the right to discontinue products or limit quantities available for purchase at our discretion.
SECTION 3 - ORDERS
When you place an order through our store, you are making an offer to purchase the products in your order.
ZENVIK reserves the right to accept, decline, or cancel an order where permitted by law, including where there is an error in pricing, product information, inventory, or availability.
Your order is accepted once ZENVIK confirms the order and payment has been successfully processed.
Please review your order carefully before submitting it. Cancellation requests are subject to our Return & Refund Policy.
If we cancel or make a change to an order, we will make reasonable efforts to notify you using the contact information provided with your order.
Purchases are subject to our Return & Refund Policy.
Products purchased through ZENVIK are intended for personal or household use unless otherwise agreed by ZENVIK.
SECTION 4 - PRICES AND BILLING
All prices are displayed in Canadian dollars unless otherwise stated.
Prices, discounts, promotions, and product availability may change without notice. The price charged for a product is the price displayed at the time the order is placed and will be shown in your order confirmation.
Shipping charges and applicable taxes will be displayed during checkout where applicable.
You agree to provide accurate and complete billing, payment, and contact information for purchases made through our store.
You authorize the payment method used for your order to be charged for the applicable purchase price, shipping charges, taxes, and other applicable amounts disclosed at checkout.
If a payment cannot be processed, ZENVIK may cancel or delay the order until payment is successfully completed.
SECTION 5 - SHIPPING AND DELIVERY
Orders are processed according to the processing times stated on our website and applicable policies.
Shipping and delivery times are estimates and are not guaranteed. Delivery may be affected by circumstances outside our control, including carrier delays, weather, customs processing, transportation disruptions, or other unforeseen events.
Our Shipping Policy provides additional information about shipping and delivery.
If an order is delayed, lost, damaged, or otherwise affected during delivery, please contact us so that we can review the situation and take the appropriate steps under our Shipping Policy and Return & Refund Policy.
SECTION 6 - INTELLECTUAL PROPERTY
The Services and their content, including but not limited to trademarks, logos, text, graphics, images, videos, audio, product descriptions, and the design and arrangement of the website, are owned by or licensed to ZENVIK and are protected by applicable intellectual property laws.
You may use the Services for personal, non-commercial purposes.
You may not reproduce, distribute, modify, copy, publish, transmit, display, sell, or otherwise exploit our content without our prior written permission, except where permitted by law.
ZENVIK names, logos, product names, designs, and slogans may constitute trademarks of ZENVIK or their respective owners. You may not use them without permission.
Shopify and its related trademarks belong to Shopify.
SECTION 7 - OPTIONAL TOOLS
We may provide access to third-party tools or services as part of the Services.
Third-party tools may be provided on an "as is" and "as available" basis and may be subject to the terms of the applicable third-party provider.
Your use of third-party tools is subject to the terms and conditions of those providers.
We may introduce additional features, tools, or services in the future, which will also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Our Services may contain links or functionality provided by third parties.
ZENVIK is not responsible for the content, accuracy, availability, security, or practices of third-party websites or services.
If you access a third-party website or service through our store, you do so at your own discretion and risk.
Transactions involving third-party services are subject to the terms and policies of those third parties.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
ZENVIK is powered by Shopify, which enables us to provide the Services to you.
Purchases made through our store are transactions between you and ZENVIK. Shopify is not responsible for the products sold by ZENVIK or for transactions between you and ZENVIK, except as otherwise required by law or expressly stated by Shopify.
Your use of Shopify-powered functionality may also be subject to Shopify's applicable terms and policies.
SECTION 10 - PRIVACY POLICY
Your use of our Services is subject to our Privacy Policy.
Our Privacy Policy explains how ZENVIK collects, uses, stores, and shares personal information.
Because our store is hosted by Shopify, Shopify may also collect and process information in connection with your use of our Services. Certain information may also be processed by third-party service providers that help us operate our store and fulfill orders.
By using the Services, you acknowledge that you have reviewed our Privacy Policy.
SECTION 11 - FEEDBACK
If you submit reviews, comments, suggestions, ideas, or other feedback to ZENVIK, you grant ZENVIK a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, publish, display, and distribute that feedback for purposes related to operating, improving, and promoting our Services, subject to applicable law.
You represent that you have the necessary rights to any feedback you submit and that your feedback does not violate the rights of another person.
We may remove feedback that we reasonably believe violates applicable law, these Terms, or the rights of others.
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information on our Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery estimates, availability, or other information.
We reserve the right to correct errors, update information, or cancel orders affected by an error where permitted by law.
If an order is cancelled because of an error, we will make reasonable efforts to notify you and refund any payment received for the cancelled order.
SECTION 13 - PROHIBITED USES
You may use the Services only for lawful purposes.
You agree not to:
(a) violate any applicable law or regulation;
(b) infringe the intellectual property or other rights of ZENVIK or another person;
(c) harass, abuse, threaten, or harm another person;
(d) provide false or misleading information;
(e) interfere with the security or operation of the Services;
(f) introduce viruses, malware, or other harmful code;
(g) attempt to gain unauthorized access to our systems or accounts;
(h) use automated methods to improperly access or interfere with the Services;
(i) impersonate another person or entity; or
(j) otherwise use the Services in a manner that may harm ZENVIK, Shopify, our customers, or other users.
SECTION 14 - TERMINATION
We may suspend or terminate access to the Services where permitted by law if you violate these Terms of Service or otherwise misuse the Services.
Termination does not affect rights or obligations that arose before termination or provisions that are intended to survive termination.
SECTION 15 - DISCLAIMER OF WARRANTIES
To the fullest extent permitted by applicable law, the Services are provided on an "as is" and "as available" basis.
We do not guarantee that the Services will always be uninterrupted, secure, timely, or error-free.
Nothing in these Terms excludes or limits any warranty, guarantee, right, or remedy that cannot legally be excluded or limited under applicable law.
Product-specific rights and remedies are also subject to our Return & Refund Policy and applicable law.
SECTION 16 - LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, ZENVIK and its service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Services or products purchased through the Services.
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot legally be excluded or limited under applicable law.
Where liability cannot be excluded, it will be limited to the maximum extent permitted by applicable law.
SECTION 17 - INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless ZENVIK and its service providers from claims, losses, liabilities, and reasonable expenses arising from your unlawful use of the Services, your violation of these Terms, or your violation of another person's rights.
SECTION 18 - SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in effect.
SECTION 19 - WAIVER; ENTIRE AGREEMENT
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.
These Terms, together with the policies referenced in them, constitute the agreement between you and ZENVIK regarding your use of the Services and supersede prior agreements relating to the same subject matter.
SECTION 20 - ASSIGNMENT
You may not transfer or assign your rights or obligations under these Terms without our prior written consent where required.
ZENVIK may assign or transfer its rights and obligations where permitted by law.
SECTION 21 - GOVERNING LAW
These Terms of Service are governed by the laws applicable in the Province of Manitoba and the federal laws of Canada applicable therein.
Subject to any mandatory rights you may have under applicable law, disputes relating to these Terms or the Services will be subject to the applicable courts of Manitoba, Canada.
SECTION 22 - CHANGES TO THESE TERMS
You can review the most current version of these Terms of Service on this page.
We may update or change these Terms from time to time. Any changes will become effective when posted on our website unless otherwise stated.
Your continued use of the Services after changes are posted constitutes acceptance of the updated Terms to the extent permitted by law.
SECTION 23 - CONTACT INFORMATION
Questions about these Terms of Service should be sent to:
ZENVIK
support@zenvik.ca