Shipping policy
SHIPPING POLICY
At ZENVIK, we work with fulfillment partners to process and ship your orders.
ORDER PROCESSING
Orders are typically processed within 2–3 business days before being shipped.
You will receive tracking information when available after your order has been shipped.
SHIPPING
We currently ship within Canada.
Delivery times are estimates and may vary depending on the destination, shipping carrier, logistics provider, weather, customs or other circumstances outside our control.
Our current standard shipping option is displayed at checkout. Estimated delivery times shown at checkout are not guaranteed.
SHIPPING COSTS
Standard shipping within Canada is currently $12 CAD.
Free standard shipping is available on qualifying orders of $75 CAD or more, as shown at checkout.
Applicable shipping costs will be displayed at checkout before you complete your purchase.
ORDER CHANGES AND CANCELLATIONS
Orders may be cancelled or shipping addresses may be changed as long as the order has not been shipped.
Once an order has shipped, we may be unable to cancel the order or change the delivery address.
If you need to cancel an order or change your address, contact us as soon as possible at support@zenvik.ca and provide your order number.
LOST OR MISSING ORDERS
If your package appears to be lost during transit, contact us at support@zenvik.ca.
We will investigate the shipment with our fulfillment partner and the shipping carrier.
If tracking shows that your package was delivered but you cannot locate it, please contact us so we can investigate the delivery.
Depending on the circumstances and the outcome of the investigation, a replacement or refund may be available in accordance with our Return & Refund Policy.
DAMAGED PACKAGES
If your order arrives damaged, please contact us at support@zenvik.ca within 7 days of receiving your order.
Please provide clear photos of the damaged product and packaging so that we can investigate the issue.
For more information, please see our Return & Refund Policy.
CONTACT
For shipping questions, order updates, or delivery concerns, contact:
support@zenvik.ca