Shipping policy

Shipping Policy

At ZENVIK, we work with fulfillment partners to process and ship your orders.

Order Processing

Orders are typically processed within 2–3 business days before being shipped.

You will receive tracking information when available after your order has shipped.

Shipping

We currently ship within Canada.

Free standard shipping is included on all orders.

After your order is processed, estimated delivery is typically 7–14 business days. Delivery times are estimates and may vary depending on the destination, shipping carrier, weather, customs, or other circumstances outside our control.

Order Changes and Cancellations

Orders may be cancelled or shipping addresses may be changed as long as the order has not shipped.

Once an order has shipped, we may be unable to cancel the order or change the delivery address.

To request a change, contact us as soon as possible at support@zenvik.ca and include your order number.

Lost or Missing Orders

If your package appears to be lost during transit, contact us at support@zenvik.ca.

We will investigate the shipment with our fulfillment partner and shipping carrier. If tracking shows delivered but you cannot locate the package, contact us so we can investigate.

A replacement or refund may be available depending on the investigation and our Return & Refund Policy.