Privacy Policy

ZENVIK (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, contact us, or otherwise interact with our services.

By using our website or purchasing from ZENVIK, you acknowledge the practices described in this Privacy Policy.

Personal Information We Collect

Depending on how you interact with our website, we may collect:

• Contact information, including your name, email address, shipping address, billing address, and phone number when provided.
• Order information, including products purchased, order details, transaction information, shipping information, returns, refunds, and related communications.
• Payment information, including payment method and transaction details. Payment information is processed through secure third-party payment providers. We do not intentionally store complete payment card numbers.
• Account information, if you create an account, including your email address, password, preferences, and account activity.
• Communications, including information you provide when contacting our customer support team.
• Device and technical information, including IP address, browser type, device type, operating system, and information about how you interact with our website.
• Website usage information, including pages viewed, products viewed, items added to your cart, and other interactions with our website.

How We Collect Personal Information

We may collect personal information:

• Directly from you when you place an order, create an account, contact us, or otherwise provide information.
• Automatically when you browse or interact with our website through cookies and similar technologies.
• From service providers and business partners that help us operate our store, process payments, fulfill orders, provide shipping services, prevent fraud, or provide other services.
• From other sources where permitted by applicable law.

How We Use Personal Information

We may use your personal information to:

• Process and fulfill your orders.
• Process payments and help prevent fraudulent transactions.
• Arrange shipping and provide tracking information.
• Communicate with you about orders, purchases, returns, refunds, and customer-service requests.
• Provide, maintain, and improve our website and services.
• Remember preferences and improve your shopping experience.
• Send marketing communications where permitted by law and where required consent has been provided.
• Analyze website usage and improve our products, services, and customer experience.
• Protect our website, customers, business, and systems from fraud, abuse, or security threats.
• Comply with legal obligations.

How We Share Personal Information

We may share personal information with trusted third-party service providers when reasonably necessary to operate our business and provide our services.

These may include:

• Shopify, which helps host our online store and checkout.
• Eprolo and fulfillment partners that help process and ship orders.
• Payment processors that process customer payments.
• Shipping carriers that deliver orders.
• Website, hosting, technology, analytics, and customer-support service providers.
• Marketing and advertising providers where applicable and permitted by law.
• Professional advisors, regulators, government authorities, or law enforcement where required or permitted by law.

We do not sell your personal information for money.

Third-party service providers may process information according to their own privacy policies and applicable laws.

Fulfillment and Shipping

When you place an order, certain information such as your name, shipping address, contact information, and order details may be shared with our fulfillment and shipping partners.

This information is used to process, package, ship, and deliver your order and to provide related customer support.

Cookies and Similar Technologies

We may use cookies, pixels, and similar technologies to operate our website, remember preferences, understand website activity, improve our services, and, where applicable, support advertising and marketing.

You may be able to control or disable certain cookies through your browser settings. Disabling cookies may affect some website functionality.

Marketing Communications

Where permitted by applicable law, we may send promotional communications about products, offers, or other ZENVIK updates.

You may unsubscribe from promotional emails at any time by using the unsubscribe option included in the communication.

Even if you opt out of promotional communications, we may still contact you about transactions, orders, account activity, or other non-promotional matters.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide our services, complete transactions, maintain business records, resolve disputes, prevent fraud, and comply with legal obligations.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on where you live and applicable law, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate personal information.
• Request deletion of personal information where permitted by law.
• Withdraw consent where processing is based on consent.
• Opt out of certain marketing communications.
• Exercise other rights provided by applicable privacy laws.

We may need to verify your identity before processing certain requests.

Children’s Privacy

Our website is not intended for children who are below the applicable age of consent in their jurisdiction.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe a child has provided us with personal information inappropriately, contact us at support@zenvik.ca.

Third-Party Websites

Our website may contain links to third-party websites, services, or platforms.

We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their privacy policies before providing them with personal information.

International Processing

Some of our service providers may process or store personal information outside Canada.

Where personal information is transferred to another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, law enforcement, or government authorities where permitted by law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal requirements.

When we make changes, we will update the “Last updated” date at the beginning of this Privacy Policy.

Contact Us

ZENVIK’s Privacy Officer is responsible for privacy questions, requests, and complaints.

To contact the Privacy Officer or request access to, correction of, or deletion of your personal information, email:

support@zenvik.ca