Refund policy
Return & Refund Policy
At ZENVIK, we want your order to arrive safely and as expected. Because our products are fulfilled through third-party partners, this policy covers issues that may occur during fulfillment or delivery.
Damaged or Defective Items
Please inspect your order when it arrives.
If your item arrives damaged or defective, contact us at support@zenvik.ca within 7 days of delivery.
Please include your order number and clear photos of the damaged or defective product and, where applicable, its packaging.
After reviewing your request, ZENVIK will determine the appropriate resolution. Depending on the circumstances, we may provide a replacement or issue a refund.
Claims submitted more than 7 days after delivery may not be eligible for a replacement or refund.
Wrong Item Received
If you receive the wrong product, size, colour, or variant, contact us at support@zenvik.ca within 7 days of delivery.
Please include your order number and clear photos of the item received.
After verifying the issue, we may provide a replacement or refund. Where an incorrect item was sent by our fulfillment partner, ZENVIK will cover the applicable cost of correcting the error.
Lost Orders
If your order appears to be lost during transit, contact us at support@zenvik.ca.
We will investigate the shipment with our fulfillment partner and shipping carrier. Depending on the outcome, we may provide a replacement or refund.
If tracking shows that an order was delivered but you cannot locate it, we may request additional information to investigate the delivery.
Order Cancellations
Orders may be cancelled before they have shipped.
Once an order has shipped, we may be unable to cancel it.
To request a cancellation, contact us as soon as possible at support@zenvik.ca and include your order number.
Address Changes
Shipping addresses may be changed before an order has shipped.
Once an order has shipped, we may be unable to change the delivery address.
Contact us as soon as possible at support@zenvik.ca if you need to change your address.
Change-of-Mind Returns
We do not offer returns or refunds for products received in good condition solely because a customer has changed their mind.
Do not send a product back unless ZENVIK has given you return instructions.
Refund Process
If ZENVIK approves a refund, it will be issued to the original payment method used for the purchase.
The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.
Consumer Rights
Nothing in this policy limits or excludes rights or remedies that cannot legally be excluded or limited under applicable consumer-protection laws.
Contact Us
For questions about returns, refunds, damaged or defective items, wrong items, lost orders, cancellations, or address changes, contact: